Refund policy

Refund & Return Policy — Noctara

Last updated: 17/01/26

At Noctara, each piece is curated with intention, precision, and care. Please review this policy carefully before placing an order.

All sales are final.

We do not accept returns or refunds for change of mind, ordering errors, or personal preference, including but not limited to style, size, finish, or color.

Exceptions may be considered only if the item arrives damaged or if an incorrect item is received.

To be eligible for review, you must contact us within 14 days of delivery and provide:

- Your order number

- Clear photographic or video evidence of the issue

Requests submitted after this period will not be accepted.

If a return is approved, the item must be unused, unworn, and returned in its original packaging. Items showing signs of wear, use, or alteration will not be eligible.

The following items are non-refundable and final sale:

- Sale or promotional items

- Gift cards

- Personalized or custom items

- Items returned without prior authorization

Approved refunds are issued to the original payment method in accordance with Shopify and payment provider processing times. Original shipping fees are non-refundable unless the issue is due to an error on our part.

If a return is approved, return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service, as Noctara is not responsible for lost return shipments.

For any questions or return requests, please contact:

[your contact email]